From digital skills training to a career in Healthcare Customer Service: Kiranmayi's story

We're passionate about helping people develop the skills, confidence, and support they need to secure sustainable employment.

At the same time, we help employers access motivated, job-ready entry-level talent at zero recruitment cost.

One of our latest success stories is Kiranmayi Bhasuru from Hertfordshire, who recently secured a remote Customer Service Agent position with Sensee, after completing our Level 2 Diploma in Digital Skills & IT Skills programme.

Turning Digital Skills into Employment

Following the completion of her training, Kiranmayi successfully secured a customer-focused role where she now works remotely as a Home Agent for Sensee, supporting customers across the UK for a national health insurance provider.

In her new position, she's responsible for:

• Handling customer enquiries by phone and digital channels
• Providing information about healthcare policies and services
• Assisting customers with claims and membership enquiries
• Delivering professional, high-quality customer service
• Maintaining confidentiality and handling sensitive information securely
• Supporting customers with empathy, accuracy, and professionalism

Her new role demonstrates how strong digital, communication, and customer service skills can open doors to rewarding careers across a wide range of sectors.

Career support that builds confidence 

Alongside her training, Kiranmayi received one-to-one support from our dedicated Career Support Advice team, helping her prepare for every stage of the recruitment process.

This personalised support included:

• Professional CV development
• Interview preparation and coaching
• Practical job search guidance
• Advice on presenting her skills and experience effectively
• Ongoing encouragement and confidence building
  

 Reflecting on her experience, Kiranmayi said: 

Supporting learners beyond their training 

Our commitment extends far beyond the classroom. We understand that securing employment is only part of the journey, which is why our Career Support Advice team continues to help learners develop the confidence and employability skills needed to succeed in the workplace.

When asked whether she now feels better prepared to remain in employment, Kiranmayi's answer was clear.

Helping employers recruit job-ready talent at zero cost 

Every learner who completes one of our pre-employment programme benefits from industry-relevant training, combined with dedicated employability support.

This means employers gain access to candidates who are prepared for the workplace, motivated to succeed, and equipped with the essential skills needed from day one.

By choosing to work with us, employers can:

• Recruit motivated, work-ready candidates at zero cost
• Reduce recruitment and onboarding time
• Access learners with up-to-date digital and customer service skills
• Benefit from candidates who have received professional CV and interview coaching
• Build stronger entry-level teams with confidence

Creating positive outcomes for learners and employers

Kiranmayi's journey is another example of how the right combination of practical skills training and personalised career support can transform career prospects.

As employers continue to seek talented entry-level candidates with strong digital and customer service skills, we remain committed to connecting businesses with capable, confident individuals who are ready to make an immediate impact.

If you're an employer looking to recruit job-ready talent at zero cost, or you're interested in partnering with us, we'd love to hear from you.