The course runs full-time and typically lasts between 3-4 weeks (depending on where you’re based) and is delivered in a virtual classroom. The course duration will be discussed with a member of our enrolment team once you’ve applied.

Yes – the course is fully funded for eligible learners.

This varies depending on the course available, but you’ll typically earn the below accredited qualifications:

• Level 1 Certificate in Customer Service
• Level 2 Certificate in Team Leading Principles

To enrol, you need to be:

• Aged 19+
• Unemployed
• Have a good standard of Maths, English, and communication skills
• Eligible to work in the UK

You’ll need access to a laptop or PC with a stable internet connection to attend the virtual classroom sessions.

After completing the course, we’ll support you into next steps such as further learning or employment opportunities for roles working within customer service.

Yes — we provide support throughout the course, and also help you with progression into further training or employment.

Yes — the course awards industry-recognised Level 2 qualifications, which can enhance employability in entry-level roles.