Thanks to our fully funded pre-employment training service, we provided suitable, qualified and motivated candidates to fill multiple entry-level vacancies in EE's contact centres in the North East.
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The challenge
EE (part of the BT Group) were looking for quality, motivated and suitable entry-level candidates to join their contact centre teams across the North East.
They traditionally vetted candidates after they applied via online jobs boards and were growing frustrated at the number of CVs they’d receive from candidates that didn’t match their expectations.
These are problems we regularly come into contact with when engaging with employers...
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100s of CVs to review
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Too many "unsuitable" candidates
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Expensive and time-consuming hiring process
What we did
After being introduced to Donna Swan (Talent Acquisition at EE), we quickly identified that our Contact Centre pre-employment training could offer a cost-effective recruitment solution for her needs.
This meant Donna and EE would not only receive suitable candidates ready to interview, but also candidates that had:
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Already completed relevant contact centre training
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Gained industry-recognised qualifications in the process
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All at zero cost
We also set up “experience days” for candidates so they could visit one of BT’s contact centres in the local area and get a feel for the environment and ask any questions about the roles they had available.
How it worked
By using our pre-employment training service, EE experienced:
No more jobs boards
We sourced qualified and suitable candidates for their entry-level vacancies.
Job-specific training
Candidates received training relevant to their vacancies, and accredited qualifications.
Suitable candidates
Only suitable, qualified and motivated candidates were presented to them, ready to interview.
Hiring at speed
They experienced a faster hiring process, after being introduced to candidates that were ready to make an impact from day one.
All at zero cost
The training and overall service we provided was fully-funded. No costs, and no obligation to hire.
Pre-employment training: EE
In this video, we speak to Donna at EE, who describes how our pre-employment training programmes have led to her being able to "turn off our job adverts" and hire qualified, suitable and relevant entry-level candidates in her teams across the North East.
Watch here:
Recruitment service via pre-employment training: FAQs
When we say no cost to you, we mean it.
There’s no fees, and no obligation to hire.
The only requirement we need from you is a genuine interview opportunity for candidates who complete their training. That’s it.
That’s common for a lot of employers we work with.
Many businesses still use agencies alongside training providers.
The difference is our candidates are trained and screened before interview, which often reduces agency dependency over time.
This is exactly why our pre-employment training programmes exist.
Training happens before candidates reach you.
You only interview candidates who’ve completed their training first and understand the role you’re hiring for.
We specialise in entry-level roles across contact centres, customer services, retail, hospitality, warehousing, health and social care and more.
Our programmes are designed to introduce candidates to the specific requirements of your vacancies, delivering accredited Level 1, 2 and 3 qualifications so that they're ready to make an impact in your business from day one.
Your guide to working with us
Download our short PDF, which provides an overview of the pre-employment training programmes we deliver for businesses like yours.
"Since working with Back to Work, we've been able to turn our job adverts off, as they're providing us with suitable candidates."
Donna Swan, EE (BT Group)To apply for a course, please fill out the form opposite and a member of our team will get back to you to discuss the next steps.