The course runs full-time and typically lasts between 19-23 weekdays (depending on where you’re based) and is delivered in a virtual classroom. The course duration will be discussed with a member of our enrolment team once you’ve applied.

Yes – the course is fully funded for eligible learners.

Again, this varies depending on the course available, but you’ll typically earn the below accredited qualifications:

• Level 1 Certificate in Digital Contact Centre Operations
• Level 2 Award in Digital & IT Skills
• Level 1 Award in Cyber Security

To enrol, you need to be:

• Aged 19+
• Unemployed
• Have a good standard of Maths, English, and communication skills
• Eligible to work in the UK

While you do need access to a PC or Laptop to complete the course, no prior experience in digital or IT is required as it’s designed for beginners. It introduces core principles, basic terminology, and foundational digital skills.

You will need access to a laptop or PC with a stable internet connection in order to attend the virtual classroom sessions.

After completing the course, we’ll support you into next steps such as further learning or employment opportunities for roles working in a contact centre.

Yes — we provide support throughout the course and also help you with progression into further training or employment.

Yes — the course awards industry-recognised Level 1 and 2 qualifications, which can enhance employability in entry-level roles.