“My career support advisor played a key role in helping me secure my position by providing guidance and encouragement throughout the process. They supported me during and after my customer service course by helping me build my confidence, improve my communication skills, and prepare for interviews.”
How we supported a recent learner to gain full-time employment after completing her training
At Back to Work, we’re proud to support learners into meaningful employment, while helping employers access motivated, job-ready entry-level talent at zero cost.
One of our recent success stories comes from Julia in Warrington, who recently secured a new position as a Customer Service Advisor with a major high street bank after completing our Customer Service pre-employment training course.
Julia's story: Building confidence & career-ready skills
During her training, Julia developed the essential customer service and workplace skills needed to succeed in a fast-paced professional environment.
Today, in her new role, she is responsible for:
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Answering customer queries by phone, chat, and face-to-face
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Supporting customers with accounts, payments, and transactions
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Resolving issues and complaints professionally and efficiently
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Providing guidance on banking products and services
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Handling customer information securely and accurately
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Following banking regulations and company policies
Julia credits both the training programme and the dedicated support from our Career Support Advice team for helping her successfully transition into employment.
Personalised career support that delivers results
Our support doesn’t stop when training ends. Learners receive tailored employability support designed to help them secure and sustain employment.
For Julia, this included:
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CV improvement and application support
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Interview preparation and confidence building
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Communication and workplace skills development
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Ongoing encouragement and career guidance
Julia told us how this personalised support helped her feel fully prepared for the recruitment process and confident stepping into her new role.
Helping employers access job-ready talent
Employers across the UK are increasingly looking for reliable, entry-level candidates who are prepared for the workplace from day one.
Our pre-employment training programmes help bridge that gap by equipping learners with practical industry knowledge, employability skills, and confidence before they enter the workforce.
By partnering with us, employers can:
- Access motivated, trained entry-level candidates
- Reduce recruitment and onboarding costs
- Hire individuals with customer service and workplace-ready skills
- Benefit from ongoing support throughout the hiring journey
- Recruit at zero cost
Beyond helping learners secure employment, our focus is on helping them remain and progress in work.
Reflecting on her journey, Julia shared:
Her story highlights the impact that high-quality training and personalised employability support can have, not only for our learners, but also for employers seeking committed and capable new talent.
Work with us
If you’re looking to streamline your recruitment process while improving candidate quality, at zero cost, we can help.
We work closely with employers to deliver tailored training programmes that produce job-ready candidates, reducing hiring time and increasing retention.
Get in touch today to find out how we can support your hiring needs and help you build a stronger, more capable workforce.
Ready to get started?
Visit our Work with us page to learn how you can get started with pre-employment training and power up your workforce.